![]() What we doList of coursesContact us |
Communicating with Older or Vulnerable CustomersThis course raises awareness of the ageing process, disability and sensory loss. The training includes a practical workshop using specialised equipment which simulates some aspects of sensory loss. The aim of the training is to inspire and assist organisations to provide excellent customer service and inclusive product design. This course has been successfully delivered in Financial Services, Utilities and Sales environments where it has made a positive impact to those organisations. Learning ObjectivesParticipants will gain a better understanding of vulnerability and appreciate that vulnerability is complex and changeable Participants will develop methods to help deal with customers who may be vulnerable Gain empathy and understanding of some sensory loss through experiential exercises PurposeTo improve customer service to customers who may be vulnerable Enhance and protect company reputation Reduce the risk of selling goods or services to people who do not have the capacity to understand and make an informed decision about the impact of the agreements or purchases they are being asked to make BenefitsEnhance and protect company reputation Improve quality of service Reduce risk of complaints Increase customer satisfaction and experience ParticipantsStaff who are directly involved in customer service, either face to face or on the telephone Size of GroupUp to 20 if two trainers, 10 one trainer TimeHalf day- 4 hours or full day |
All text and images copyright © camtrain. The camtrain logo is a ® registered trade mark.